Demonstrating Service Commitment Through On-the-Ground Actions, Empowering Overseas Collaborations with Expertise—The Cambodian Trip of Qiang Chemical’s Core Team Not Only Represents Deep Market Engagement but Also Vividly Embodies the “Customer First” Philosophy.
Deepen the branch office and establish a solid service foundation
After arriving in Cambodia, Mr. Zhang and his delegation headed straight to the production and operation site of the branch company. Accompanied by the head of the branch company, Director Li, they conducted a comprehensive inspection:
* Thoroughly verify inventory management, logistics and distribution processes, etc., to ensure timely supply of products that meet local demand;
* The engineering team focuses on inspecting the reserve of Southeast Asian high-temperature and high humidity special glossy furniture paint, confirming the compatibility of the formula with the climate;
“The Cambodia branch is a hub for Qiqiang’s deep cultivation in Southeast Asia, and must be driven by both localization and specialization to provide customers with efficient support at any time! “Mr. Zhang emphasized, clarifying the service direction for the branch team.
Visit old customers and accurately solve production pain points
The team rushed to the core customer site where we have been cooperating for over 5 years, and the first stop was to visit a well-known furniture company in Cambodia. Mr. Zhang had a deep conversation with the company’s leader, listening to the production pain points of “coating problems easily occur in high temperature and high humidity environments”; The engineer pointed out on the spot the paint film defects that occurred due to neglecting the process, and promptly provided a coating adjustment plan in response to customer demands;
”Lacquer strength is not just about selling paint, it can also help us solve practical problems! Our products are excellent and our services are more attentive, which is the reason why we have been cooperating for many years. “The customer manager’s emotion expressed the key to long-term win-win cooperation.
On site model houses empower high-end projects
At the site of a high-end villa project in the local area, the team visited the coating results made of strong lacquer paint – from the solid wood furniture wall panels of the villa to outdoor leisure furniture, the paint surface not only perfectly presents the wood grain texture, but also maintains a full luster in the high temperature and high humidity environment of Southeast Asia, without fading or bulging marks.
During this period, Mr. Zhang communicated with the person in charge about the painting effect. The other party admitted, “When I first chose Qiqiang, I was interested in the product being suitable for the local climate. Now that it has been in use for more than two years, the paint surface condition is still the same as when it was first installed, and the feedback from the owners is particularly good.” Mr. Zhang responded that Qiqiang has always adhered to the dual drive of “product+service”, not only providing excellent coatings, but also providing technical support throughout the project. Through this empowerment, we help customers improve project quality and reputation.
【 Conclusion 】
This trip to Cambodia not only helped to understand the operational situation of the branch, but also collected valuable suggestions from customers on “product adaptability” and “service response speed”. Mr. Zhang said, “In the future, Qiqiang will continue to increase investment in the Southeast Asian market, accurately match the needs of localized products and professional services, work hand in hand with customers to deepen our cultivation, and jointly explore new overseas blueprints！“
